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Case Studies
•	Change Management
•	Incident. Problem, Change

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Case Studies

#	Article Title
1	Case Study: Financial Organization using Change, Problem and Incident management
2	Case Study: Internal benchmarking for a financial organization using ITIL metrics

Metricus Modules	Metricus Enterprise SaaS	Documentation and information
Metricus Modules for ITIL	Metricus Enterprise Solution	Metricus Brochure
Metricus Modules for IT Governance	How to get started	Metricus Fact Sheet
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How to get started	Metricus ITPerformance Framework	Data Management Fact Sheet
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	IT Performance Implementation Roadmap

Metricus is a framework for the successful management of IT Performance. Metricus provides IT KPIs (key performance indicators) / IT metrics that make sense to organizations and guidance on the use of these KPIs. KPIs are available for all areas in IT (strategy, operations, application management, outsourcing, and so on). Based on best practice KPIs, Metricus provides the toolkits, IT process scorecards and IT KPI dashboards to successfully measure and manage IT performance. Organizations are guided towards optimal IT performance using trending and analysis capabilities as well as benchmarking information and Six Sigma charts.