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ITIL Service Desk Module
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value.
 
Dashboards
 

Metricus incorporates elements from Microsoft's Business Intelligence Suite to provide you with robust and highly effective information analysis capabilities.

The Change Management Module includes templates for Dashboards, Reports and Six Sigma Charts that you can customize to meet your unique requirements.

Dashboards Metricus aggregates information from various sources and provides you with a unique view to the performance of your processes. Dashboards include point-in-time scorecards, various graphs or tables as well as metric trending information
Report Writer The Metricus Change Management Module includes a powerful report writer that you can use to create your own reports. Think of any type of report, static or dynamic, and the report writer allows you to create it. You can combine KPIs, define date ranges, select various display options, and much more.
Six Sigma Charts

For selected KPIs within your Module you can view a Six Sigma Histogram or Six Sigma Control Charts. These reports tell you your sigma, and allow you to work towards near optimal process efficiency

Metricus - Change Management Dashboard

Change Management Dashboard

This is an example of the Metricus Change Management Dashboard Template. The template includes a point-in-time scorecard with information about the current performance of your change management process against predefined targets. Trending information is available for every KPI, indicating the behavior of the KPI over time. Lastly the template includes a dynamic report for every KPI as well. The report allows you to drill down or up into the details, change the graph type, export to PowerPoint, etc.