Modules for ITIL / ITSM |
|
• |
Service Desk Module |
• |
Change Management Module |
• |
Incident Management Module |
• |
Request Fulfillment Module |
ITIL Service Desk Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | |||||||
|
|||||||
Metricus provides various options for managing your Metricus environment. Use these features to manage your KPI settings (target, tolerance, calculation steps, etc.), to create or update Dashboards or to manage user profiles and access rights.
|