Modules for ITIL / ITSM |
|
• |
Service Desk Module |
• |
Change Management Module |
• |
Incident Management Module |
• |
Request Fulfillment Module |
Incident Management Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | |||||||||
|
|||||||||
To effectively manage and improve the performance of your Incident Management process you require tools that allow you to initiate and track improvement activities. The Metricus Module for Incident Management is equipped with these tools allowing you to initiate and track actions, report and communicate issues and assign tasks and projects to Metricus users.
|