Modules for ITIL / ITSM |
|
• |
Service Desk Module |
• |
Change Management Module |
• |
Incident Management Module |
• |
Request Fulfillment Module |
Incident Management Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | ||||||||
|
||||||||
The Incident Management Dashboard provides IT Managers, IT Process Managers and Service Managers a proper insight into the performance of your Incident Management process. The Dashboard tells you how your process is performing against predefined targets, how the process is performing over a period of time and how individual KPIs are behaving. Note that the Dashboard component below is a template that you can modify according to your own requirements. This means that you only select the KPIs that are relevant to you, and remove the others, or even add your own KPIs to the Dashboard.
|