Features:
- Benefit from 25 practical and pragmatic KPIs per ITIL Module, or even add your own KPIs.
- Make use of the guidance provided with KPIs, such as definition, usage information, calculation logic, and more.
- Template Dashboards, Scorecards, and Reports provide various users in your organization with the performance information they need to do their job.
- Link user profiles to reports, and define who has access to what level of information
- Set up benchmarking groups, compare the performance of individual teams, departments, or geographies.
- Work together using Metricus, provide comments with KPIs, initiate projects, and set alerts.
- Provide data from your service management, project management, IT management or other tool directly into Metricus using intuitive excel based templates.
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Business Benefits:
- Rationalize your investments in ITIL, demonstrate value and control over IT processes.
- Avoid complex and manual Excel sheets, and work with a robust and reliable reporting component.
- Start only with the ITIL processes that need your immediate attention, and build your performance management maturity from there.
- Better allocate your IT resources and deploy them where the need is the highest
- Demonstrate to the business or the customer, your alignment with Service Level Agreements.
- No upfront investments, no expensive tools, a simple monthly subscription model applies
- Globally accessible and managed service that does not require your own resources to manage and maintain.
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