Modules for ITIL / ITSM |
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Service Desk Module |
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Change Management Module |
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Incident Management Module |
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Request Fulfillment Module |
ITIL Service Desk Module |
Take control over your ITIL based service desk or support center operations with a pragmatic and practical to use Metricus Module. Metricus equips you with powerful IT KPIs (key performance indicators) and intelligent Dashboards that are relevant to your Support Center professionals, Analysts and Help Desk Managers. Upload your call data, incident or service request data directly from your Service Management suite into Metricus and take control over your performance and start delivering value. | |||||||
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You are equiped with a range of tools and functionalities that allows you to effectively manage your Service Desk activities, and take an enormous leap forward in the performance of your IT support function The knowledge provided by Metricus forms a starting point for your activities and help you take an giant leap forward from where you are today. The Module Management section enables you to customize KPI settings (KPI definition, usage information, underlying calculation, and so on), create and modify Dashboards and manage / maintain your Metricus Environment. This is the Engine Room for Metricus, and Metricus is designed in such a way that it does not require code experts to take care of it.
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